Hotel Operations

Business Shutdown Checklist

Members are advised to use theBusiness-Shutdown-Checklist as a guide where needed to manage the closure of some or all of their business operations. Please consider your individual circumstances and operations when applying this checklist to your Hotel.

Cleaning Information

Information for hotels with guests self-isolating can be found here: 

Guest rooms and back of house cleaning should continue as usual. In the event there is a guest self-isolating at your hotel it is important that all staff take precautions to prevent the spread of the virus. If the guest does not have symptoms the risk should be low if the staff wash their hands well. In general staff should avoid close contact with these guests but it is safe to be in same room (at a distance) without protective equipment, such as when delivering food, which we recommend guests have in their room.

For cleaning staff it is recommended that they avoid close contact with guests who are self-isolating. They should:

  • Before entering the room inquire if the guest is well and ask them to put on a mask
  • Wear gloves while cleaning
  • Use alcohol based hand rub before and after wearing gloves

Cleaning staff may wish to wear a surgical mask while cleaning the room. The use of detergent and disinfectants is recommended.

Please find one factsheet for hotel management and staff and the other for hotel guests. They include more information about preventive action staff and guests should take and the restrictions that now apply to anyone travelling from overseas.

The restrictions the department has recommended are highly precautionary measure. They still believe that people are unlikely to be infectious if they are well.

Public/General Health and Responding to Customer Concerns
A range of information relating to public and general health can be accessed at the links below:

Department of Health

NSW Health Corona Virus FAQS

The current advice (as previously communicated to members) is that face masks are not required to be worn by members of the general public.

In terms of dealing with customer enquiries around the safety of patrons attending member venues, we recommend that members assure their customers that all reasonable steps are being taken to mitigate against the risk of transmission of infection within the venue (with reference to standard and additional cleaning measures as recommended by public health authorities and SafeWork NSW).

Stay informed
As the coronavirus situation continues to evolve we encourage you to stay up-to-date with the latest information from the relevant authorities. A heat map with the latest data on the number of cases globally and in Australia is available here.

More information including FAQs about coronavirus can be found on the Department of Health’s website or and travel advisories on DFAT’s Smart Traveller site.

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