Hotel Operations

Business Shutdown Checklist

Members are advised to use theBusiness-Shutdown-Checklist as a guide where needed to manage the closure of some or all of their business operations. Please consider your individual circumstances and operations when applying this checklist to your Hotel.

Cleaning Information

Extensive information for hotels with guests quarantining or recovering from COVID-19 can be found here. This resources includes:

  • Key considerations of hosting quarantining or recovering COVID-19 patients
  • Cleaning guidelines and recommendations for rooms hosting guests during their stay and upon checkout of the property
  • Cleaning staff guidelines
  • Reporting exposure risk processes

Please also find the Federal Government Information for Hotels & Hotel Staff. They include more information about preventive action staff and guests should take and the restrictions that now apply to anyone travelling from overseas. Hotel staff cannot work in hotels if they have:

  • transited through a higher risk country that requires isolation (which currently includes Mainland China, Iran, Italy and South Korea);
  • been in close contact with a confirmed case of coronavirus in the last 14 days (they must isolate themselves for 14 days after the date of last contact.

Advice for your staff

  • Wash your hands frequently with warm, soapy water for at least 20 seconds.
  • Cover your sneeze or cough with your elbow or tissues, and discard used tissues in the trash.
  • Avoid touching your face
  • Avoid people who are sick with respiratory symptoms.
  • Clean frequently touched surfaces
  • NSW Health advise “Face masks are not recommended for the general population”

Employment Matters

The Fair Work Ombudsman has prepared a range of FAQ’s relating to the coronavirus, employee leave and entitlements which can be accessed at the following link:…

Donation of Food Products to the Needy

If members have perishable food products they would like to donate to the homeless and the needy, OzHarvest can visit your venue and pick food up immediately.

Please contact: Andrew Miller – 0428 017 312

Work Health and Safety

Safe Work Australia has compiled information relevant to persons conducting a business or undertaking. The below link contains information from SafeWork NSW:…

It is recommended that PCBUs ensure an appropriate cleaner is used in regularly wiping down surfaces throughout venues (including door handles, tables and chairs, handrails, ATM’s and gaming machines etc.).

Staff should also be regularly reminded of the critical importance of maintaining hygiene in the workplace (such as the regular washing of hands and use of antibacterial soaps and hand sanitisers which should be readily available for staff).

Room cleaning staff should avoid close contact with guests who have self-isolated. They should wear gloves while cleaning, and use alcohol hand rub before and after wearing gloves.

PCBUs also have an obligation to consult with other PCBUs (such as external contractors attending the venue) to ensure that they are also taking necessary steps to comply with WHS obligations. We recommend that members seek written assurances from external contractors (particularly cleaning staff) that they have implemented all necessary measures to comply with their own obligations in terms of following the advice of public health authorities.

Insurance Considerations

We have consulted with a range of industry insurance brokers who have advised that, generally speaking, a downturn or stoppage of trade as a result of a global pandemic such as the coronavirus would not enliven an insurance claim for disruption of trade.

Members are however encouraged to make their own enquiries of their insurance broker should the circumstances arise as individual policies may vary.

Public/General Health and Responding to Customer Concerns

A range of information relating to public and general health can be accessed at the links below:

Department of Health:…

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